Pop support
Help with Affelion Pop: naming a feeling or thought, then popping the bubbles.
Get in touch
For app support or privacy questions, email hello@affelion.com. Include your app version, device type and a short description of the issue. Please do not send private entries, passwords or payment-card details.
Do I need to create an account?
No. Pop does not require an account or sign-in.
Is anything I type saved or sent anywhere?
Pop uses your words on your device for the activity. It does not upload them, keep a journal or history, or write them to persistent app storage. Words can remain in temporary app memory during a session, including when you choose Rename or leave and return to the app. In Android, Home, completion and Done clear the words from the app's session state and screens. In iOS 1.2, text can remain in temporary state after changing screens. The Privacy Policy explains these differences, iOS font requests, and separate website visits and support email.
Is this a substitute for therapy or medical care?
No. Pop is a playful activity. It does not provide medical advice, diagnosis or treatment and is not a replacement for professional care. If you need urgent help, contact your local emergency services.
Not medical care
Pop is a simple activity, not medical advice, diagnosis or treatment, and not a substitute for professional care. If you're in crisis in the US, call or text 988 (Suicide & Crisis Lifeline). If you're in danger, call 911 or your local emergency number.